We here at 42matters have identified the five most popular Customer Relationship Management (CRM) SDKs leveraged by Android apps available on the Android app market. These SDKs make it possible for developers to build mobile applications that enable data-driven, personalized interactions between them and their customers. This data is also available via our API and Explorer.
We’ve based our list on the analysis we have done on the millions of mobile applications – and over 1,200 SDKs integrated into them – that constitute the vast inventory of the Google Play Store. The details contained herein are meant to provide app publishers, seeking to form symbiotic relationships with their users, a list of the most trusted CRM SDK options available. Our list is also meant to help SDK publishers understand their biggest competitors, and offer market researchers a tantalizing glimpse into the sort of market insights our technology can provide.
1) Adobe Experience Manager
Out of all apps that use CRM SDKs 48% have Adobe Experience Manager integrated, covering 21% of app downloads in that sdk segment.
Adobe Experience Manager offers app builders the ability to create personalized, content-led experiences within their mobile apps. The Adobe Experience Manager SDK gets apps that combine digital asset management with the power of a content management system into market faster.
APP SHARE
48%
TOTAL APPS
15.58k
APPLICATIONS
15.49k
GAMES
91
DOWNLOAD SHARE
21%
TOTAL DOWNLOADS
4.23b
APP DOWNLOADS
4.22b
GAME DOWNLOADS
11.65m
Browse all apps that have Adobe Experience Manager integrated with our App Market Explorer.
2) Intercom
Out of all apps that use CRM SDKs 28% have Intercom integrated, covering 4% of app downloads in that sdk segment.
Intercom is a customer communication platform that allows businesses to chat with customers in-app and on their website. Intercom provides a customizable messaging SDK that helps app builders drive growth. The SDK lets developers build integrations, apps or customized workflows on top of the Intercom platform, that enables access to data from users, leads, conversations, events and more.
APP SHARE
28%
TOTAL APPS
9.18k
APPLICATIONS
9.16k
GAMES
19
DOWNLOAD SHARE
4%
TOTAL DOWNLOADS
858.45m
APP DOWNLOADS
837.55m
GAME DOWNLOADS
20.9m
Browse all apps that have Intercom integrated with our App Market Explorer.
3) Zendesk
Out of all apps that use CRM SDKs 11% have Zendesk integrated, covering 21% of app downloads in that sdk segment.
Zendesk is a support SDK that allows to integrate a Help Center quickly into your app. Users can then create or update directly Zendesk support requests.
APP SHARE
11%
TOTAL APPS
3.57k
APPLICATIONS
3.41k
GAMES
157
DOWNLOAD SHARE
21%
TOTAL DOWNLOADS
4.18b
APP DOWNLOADS
3.19b
GAME DOWNLOADS
987.01m
Browse all apps that have Zendesk integrated with our App Market Explorer.
4) Batch
Out of all apps that use CRM SDKs 8% have Batch integrated, covering 3% of app downloads in that sdk segment.
Batch is a fully fledged mobile engagement platform SDK that can be used by app developers to execute CRM tactics over iOS, Android and mobile websites. It helps manage everything from in-app messages, to push notifications, to web pushes.
APP SHARE
8%
TOTAL APPS
2.88k
APPLICATIONS
2.61k
GAMES
273
DOWNLOAD SHARE
3%
TOTAL DOWNLOADS
746.64m
APP DOWNLOADS
579.95m
GAME DOWNLOADS
166.69m
Browse all apps that have Batch integrated with our App Market Explorer.
5) helpshift
Out of all apps that use CRM SDKs 4% have helpshift integrated, covering 50% of app downloads in that sdk segment.
helpshift prides itself in supplying app developers with an SDK that offers one connected customer service experience. The helpshift platform assures that customers will never have to repeat themselves or start over, by carrying their questions over from one channel to another without losing context.
APP SHARE
4%
TOTAL APPS
1.49k
APPLICATIONS
772
GAMES
716
DOWNLOAD SHARE
50%
TOTAL DOWNLOADS
10b
APP DOWNLOADS
1.81b
GAME DOWNLOADS
8.19b
Browse all apps that have helpshift integrated with our App Market Explorer.
Where does the data come from?
We at 42matters scan millions of iOS and Android applications upon their release and as they are updated. We maintain an always up-to-date list of SDKs installed in each application. The download numbers represent estimates. The data collected can be used to compare the distribution of SDKs by category (find the full list of SDKs per category here), and in this way provide a more rigorous understanding of the SDK market share within the broader mobile application landscape. Contact us if you want to learn more.
Are you looking for app publishers to adopt your SDK?
App Market Explorer gives you the ability to find and qualify new leads. Identify your ideal publisher by browsing for compatible applications and filtering by what SDKs are integrated, number of downloads, ratings, country, etc. Learn more...
Are you looking for data-rich insights into the app market?
App Market Explorer allows you to selectively or broadly browse the entire mobile application market. 42matters also offers full meta data snapshots of Google Play Store and iOS App Store apps. These data dumps allow you to implement and analyze the data we collect in any way you see fit. Learn more...
Are you looking for an SDK to leverage in your app?
In addition to providing insight into which SDKs your competitors are using and how their applications are ranked, App Market Explorer enables you to monitor emerging trends and growing markets within the mobile app industry. Learn more...