Top 20 User Support and CRM SDKs Used in Android Apps on Google Play
We at 42matters have identified the 20 most popular User Support and CRM SDKs leveraged by Android apps available on the Android app market.
User Support and CRM SDKs make it possible for developers to enhance the sales, marketing, and account management capabilities of their mobile apps with customer support and CRM functionalities. Commonly, these SDKs help developers add ticket management, customer profiles, user feedback, knowledge bases, and other functionalities to their apps.
This list is based on our analysis of the millions of mobile applications – and the 2,300+ SDKs they use – that constitute the vast inventory of the Google Play Store. The accompanying data provides readers with a glimpse into the rich mobile application insights generated by the 42matters technology. This data is also available via our APIs, file dumps, Explorer, and SDK Explorer.
The intended purpose of this article is to assist app builders in their search for the perfect User Support and CRM SDK to leverage in their app, as well as to give SDK developers insight into their biggest competitors and potential customers. This data collected by our technology may also serve as a useful tool for folks researching the wider mobile app market.
The 20 most widely-integrated user support and crm SDKs:
Firebase In-App Messaging
Check “Firebase In-App Messaging” SDK InsightsAmong all apps utilizing user support and crm SDKs, 48.08% have integrated Firebase In-App Messaging. This accounts for 34.42% of app downloads within the user support and crm SDK category.
Use the 42matters SDK Explorer to find all apps that use Firebase In-App Messaging.
Freshchat Freshdesk Messaging by Freshworks
Check “Freshchat Freshdesk Messaging by Freshworks” SDK InsightsAmong all apps utilizing user support and crm SDKs, 19.37% have integrated Freshchat Freshdesk Messaging by Freshworks. This accounts for 4.62% of app downloads within the user support and crm SDK category.
Use the 42matters SDK Explorer to find all apps that use Freshchat Freshdesk Messaging by Freshworks.
Intercom
Check “Intercom” SDK InsightsAmong all apps utilizing user support and crm SDKs, 14.24% have integrated Intercom. This accounts for 4.18% of app downloads within the user support and crm SDK category.
Intercom is a Conversational Relationship Platform SDK that helps businesses build customer relationships through personalized, messenger-based experiences.
Use the 42matters SDK Explorer to find all apps that use Intercom.
Zendesk
Check “Zendesk” SDK InsightsAmong all apps utilizing user support and crm SDKs, 6.57% have integrated Zendesk. This accounts for 11.84% of app downloads within the user support and crm SDK category.
Zendesk builds software designed to improve customer relationships.
Use the 42matters SDK Explorer to find all apps that use Zendesk.
Zoho SalesIQ
Check “Zoho SalesIQ” SDK InsightsAmong all apps utilizing user support and crm SDKs, 4.67% have integrated Zoho SalesIQ. This accounts for <1% of app downloads within the user support and crm SDK category.
Use the 42matters SDK Explorer to find all apps that use Zoho SalesIQ.
Line by LineCorp
Check “Line by LineCorp” SDK InsightsAmong all apps utilizing user support and crm SDKs, 4.02% have integrated Line by LineCorp. This accounts for 15.06% of app downloads within the user support and crm SDK category.
Use the 42matters SDK Explorer to find all apps that use Line by LineCorp.
Jitsi 8x8 Meet
Check “Jitsi 8x8 Meet” SDK InsightsAmong all apps utilizing user support and crm SDKs, 2.57% have integrated Jitsi 8x8 Meet. This accounts for <1% of app downloads within the user support and crm SDK category.
Use the 42matters SDK Explorer to find all apps that use Jitsi 8x8 Meet.
Amazon Pinpoint Mobile Analytics
Check “Amazon Pinpoint Mobile Analytics” SDK InsightsAmong all apps utilizing user support and crm SDKs, 1.62% have integrated Amazon Pinpoint Mobile Analytics. This accounts for 1.19% of app downloads within the user support and crm SDK category.
Use the 42matters SDK Explorer to find all apps that use Amazon Pinpoint Mobile Analytics.
Helpshift
Check “Helpshift” SDK InsightsAmong all apps utilizing user support and crm SDKs, 1.32% have integrated Helpshift. This accounts for 28.24% of app downloads within the user support and crm SDK category.
Helpshift is an SDK that enables brands to deliver superior digital customer service channels with messaging-based support and AI-powered automation.
Use the 42matters SDK Explorer to find all apps that use Helpshift.
LiveChat
Check “LiveChat” SDK InsightsAmong all apps utilizing user support and crm SDKs, 1.28% have integrated LiveChat. This accounts for <1% of app downloads within the user support and crm SDK category.
LiveChat offers a chat framework for innovative teams. This includes the building blocks of remarkable customer service experiences.
Use the 42matters SDK Explorer to find all apps that use LiveChat.
Iterable
Check “Iterable” SDK InsightsAmong all apps utilizing user support and crm SDKs, <1% have integrated Iterable. This accounts for 1.63% of app downloads within the user support and crm SDK category.
Iterable is a growth marketing platform SDK for cross-channel customer engagement. It empowers you to deliver completely seamless, personalized customer experiences.
Use the 42matters SDK Explorer to find all apps that use Iterable.
Crisp Chat
Check “Crisp Chat” SDK InsightsAmong all apps utilizing user support and crm SDKs, <1% have integrated Crisp Chat. This accounts for <1% of app downloads within the user support and crm SDK category.
Use the 42matters SDK Explorer to find all apps that use Crisp Chat.
Among all apps utilizing user support and crm SDKs, <1% have integrated Glia. This accounts for <1% of app downloads within the user support and crm SDK category.
Use the 42matters SDK Explorer to find all apps that use Glia.
InPeace
Check “InPeace” SDK InsightsAmong all apps utilizing user support and crm SDKs, <1% have integrated InPeace. This accounts for <1% of app downloads within the user support and crm SDK category.
Use the 42matters SDK Explorer to find all apps that use InPeace.
Salesforce Mobile SDK
Check “Salesforce Mobile SDK” SDK InsightsAmong all apps utilizing user support and crm SDKs, <1% have integrated Salesforce Mobile SDK. This accounts for <1% of app downloads within the user support and crm SDK category.
The Salesforce SDK extends your data and processes to mobile apps, helping you take action from anywhere, stay up-to-date, manage leads and opportunities, collaborate with coworkers, and close more deals, faster. Salesforce offers hundreds of useful pre-built apps to address nearly every business management need.
Use the 42matters SDK Explorer to find all apps that use Salesforce Mobile SDK.
LivePerson
Check “LivePerson” SDK InsightsAmong all apps utilizing user support and crm SDKs, <1% have integrated LivePerson. This accounts for <1% of app downloads within the user support and crm SDK category.
Use the 42matters SDK Explorer to find all apps that use LivePerson.
Appcues
Check “Appcues” SDK InsightsAmong all apps utilizing user support and crm SDKs, <1% have integrated Appcues. This accounts for <1% of app downloads within the user support and crm SDK category.
Use the 42matters SDK Explorer to find all apps that use Appcues.
SAP Cloud
Check “SAP Cloud” SDK InsightsAmong all apps utilizing user support and crm SDKs, <1% have integrated SAP Cloud. This accounts for <1% of app downloads within the user support and crm SDK category.
Use the 42matters SDK Explorer to find all apps that use SAP Cloud.
Among all apps utilizing user support and crm SDKs, <1% have integrated Unblu. This accounts for <1% of app downloads within the user support and crm SDK category.
Use the 42matters SDK Explorer to find all apps that use Unblu.
Unblu Co-browsing
Check “Unblu Co-browsing” SDK InsightsAmong all apps utilizing user support and crm SDKs, <1% have integrated Unblu Co-browsing. This accounts for <1% of app downloads within the user support and crm SDK category.
Use the 42matters SDK Explorer to find all apps that use Unblu Co-browsing.
Browse iOS and Android SDKs With the SDK Explorer
SDK IntelligenceSee how many apps integrate specific SDKs, how many times these SDKs have been downloaded, developer details, similar SDKs, and more.
New Installations and Removals HistoryAnalyze installation and removal trends for SDKs. Discover which apps have removed or integrated specific SDKs in a given timeframe.
Market Share per Google Play and Apple App Store CategorySee which app categories or genres are most likely to use specific SDKs. Detect SDK market share per category.
