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Top 20 User Support and CRM SDKs Used in Android Apps on Google Play
Last update: 18 Sep 2023 CET
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Top 20 User Support and CRM SDKs Used in Android Apps on Google Play

We at 42matters have identified the 20 most popular User Support and CRM SDKs leveraged by Android apps available on the Android app market.

User Support and CRM SDKs make it possible for developers to enhance the sales, marketing, and account management capabilities of their mobile apps with customer support and CRM functionalities. Commonly, these SDKs help developers add ticket management, customer profiles, user feedback, knowledge bases, and other functionalities to their apps.

This list is based on our analysis of the millions of mobile applications – and the 2,300+ SDKs they use – that constitute the vast inventory of the Google Play Store. The accompanying data provides readers with a glimpse into the rich mobile application insights generated by the 42matters technology. This data is also available via our APIs, file dumps, Explorer, and SDK Explorer.

The intended purpose of this article is to assist app builders in their search for the perfect User Support and CRM SDK to leverage in their app, as well as to give SDK developers insight into their biggest competitors and potential customers. This data collected by our technology may also serve as a useful tool for folks researching the wider mobile app market.

1st

Among all apps utilizing user support and crm SDKs, 29.62% have integrated Freshchat Freshdesk Messaging by Freshworks. This accounts for 88% of app downloads within the user support and crm SDK category.

Total Apps
41.63k
Google Play
App Share
29.62%
Google Play
Apps
41.51k
Games
118
Total Downloads
4.32b
Google Play
Download Share
5.63%
Google Play
App Downloads
4.18b
Game Downloads
132.38m

Use the 42matters SDK Explorer to find all apps that use Freshchat Freshdesk Messaging by Freshworks.

Among all apps utilizing user support and crm SDKs, 32.39% have integrated Intercom. This accounts for 88% of app downloads within the user support and crm SDK category.

Intercom is a Conversational Relationship Platform SDK that helps businesses build customer relationships through personalized, messenger-based experiences.

Total Apps
35.91k
Google Play
App Share
32.39%
Google Play
Apps
35.87k
Games
42
Total Downloads
4.13b
Google Play
Download Share
5.39%
Google Play
App Downloads
3.88b
Game Downloads
251.03m

Use the 42matters SDK Explorer to find all apps that use Intercom.

Among all apps utilizing user support and crm SDKs, 14.28% have integrated Zendesk. This accounts for 88% of app downloads within the user support and crm SDK category.

Zendesk builds software designed to improve customer relationships.

Total Apps
12.97k
Google Play
App Share
14.28%
Google Play
Apps
12.56k
Games
409
Total Downloads
12.83b
Google Play
Download Share
16.74%
Google Play
App Downloads
10.37b
Game Downloads
2.46b

Use the 42matters SDK Explorer to find all apps that use Zendesk.

Among all apps utilizing user support and crm SDKs, 9.46% have integrated Jitsi 8x8 Meet. This accounts for 88% of app downloads within the user support and crm SDK category.

Total Apps
10.14k
Google Play
App Share
9.46%
Google Play
Apps
10.13k
Games
10
Total Downloads
269.24m
Google Play
Download Share
<1%
Google Play
App Downloads
269.13m
Game Downloads
113.51k

Use the 42matters SDK Explorer to find all apps that use Jitsi 8x8 Meet.

Among all apps utilizing user support and crm SDKs, 7.47% have integrated Tobit. This accounts for 88% of app downloads within the user support and crm SDK category.

Tobit helps you exchange ideas with employees, customers, partners, and suppliers. Organizing tasks and projects and bringing teams together can be done by using a variety of programs — or Tobit. Tobit makes companies fast!

Total Apps
8.10k
Google Play
App Share
7.47%
Google Play
Apps
8.10k
Games
0
Total Downloads
5.51m
Google Play
Download Share
<1%
Google Play
App Downloads
5.51m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use Tobit.

Among all apps utilizing user support and crm SDKs, 4.14% have integrated Zoho SalesIQ. This accounts for 88% of app downloads within the user support and crm SDK category.

Total Apps
5.78k
Google Play
App Share
4.14%
Google Play
Apps
5.78k
Games
1
Total Downloads
270.81m
Google Play
Download Share
<1%
Google Play
App Downloads
269.93m
Game Downloads
871.51k

Use the 42matters SDK Explorer to find all apps that use Zoho SalesIQ.

Among all apps utilizing user support and crm SDKs, 5.26% have integrated Line by LineCorp. This accounts for 88% of app downloads within the user support and crm SDK category.

Total Apps
5.71k
Google Play
App Share
5.26%
Google Play
Apps
4.71k
Games
996
Total Downloads
20.56b
Google Play
Download Share
26.84%
Google Play
App Downloads
16.43b
Game Downloads
4.14b

Use the 42matters SDK Explorer to find all apps that use Line by LineCorp.

Among all apps utilizing user support and crm SDKs, 5.69% have integrated LiveChat. This accounts for 88% of app downloads within the user support and crm SDK category.

LiveChat offers a chat framework for innovative teams. This includes the building blocks of remarkable customer service experiences.

Total Apps
4.73k
Google Play
App Share
5.69%
Google Play
Apps
4.70k
Games
32
Total Downloads
949.01m
Google Play
Download Share
1.24%
Google Play
App Downloads
865.61m
Game Downloads
83.40m

Use the 42matters SDK Explorer to find all apps that use LiveChat.

Among all apps utilizing user support and crm SDKs, 2.40% have integrated Amazon Pinpoint Mobile Analytics. This accounts for 88% of app downloads within the user support and crm SDK category.

Total Apps
2.29k
Google Play
App Share
2.40%
Google Play
Apps
2.27k
Games
23
Total Downloads
1.48b
Google Play
Download Share
1.94%
Google Play
App Downloads
1.45b
Game Downloads
29.93m

Use the 42matters SDK Explorer to find all apps that use Amazon Pinpoint Mobile Analytics.

Among all apps utilizing user support and crm SDKs, 1.55% have integrated Iterable. This accounts for 88% of app downloads within the user support and crm SDK category.

Iterable is a growth marketing platform SDK for cross-channel customer engagement. It empowers you to deliver completely seamless, personalized customer experiences.

Total Apps
2.27k
Google Play
App Share
1.55%
Google Play
Apps
2.27k
Games
7
Total Downloads
1.65b
Google Play
Download Share
2.15%
Google Play
App Downloads
1.57b
Game Downloads
77.52m

Use the 42matters SDK Explorer to find all apps that use Iterable.

Among all apps utilizing user support and crm SDKs, 2.49% have integrated Helpshift. This accounts for 88% of app downloads within the user support and crm SDK category.

Helpshift is an SDK that enables brands to deliver superior digital customer service channels with messaging-based support and AI-powered automation.

Total Apps
1.79k
Google Play
App Share
2.49%
Google Play
Apps
418
Games
1.37k
Total Downloads
29.04b
Google Play
Download Share
37.90%
Google Play
App Downloads
3.22b
Game Downloads
25.81b

Use the 42matters SDK Explorer to find all apps that use Helpshift.

Among all apps utilizing user support and crm SDKs, <1% have integrated InPeace. This accounts for 88% of app downloads within the user support and crm SDK category.

Total Apps
836
Google Play
App Share
<1%
Google Play
Apps
836
Games
0
Total Downloads
972.99k
Google Play
Download Share
<1%
Google Play
App Downloads
972.99k
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use InPeace.

Among all apps utilizing user support and crm SDKs, <1% have integrated Salesforce Mobile SDK. This accounts for 88% of app downloads within the user support and crm SDK category.

The Salesforce SDK extends your data and processes to mobile apps, helping you take action from anywhere, stay up-to-date, manage leads and opportunities, collaborate with coworkers, and close more deals, faster. Salesforce offers hundreds of useful pre-built apps to address nearly every business management need.

Total Apps
599
Google Play
App Share
<1%
Google Play
Apps
599
Games
0
Total Downloads
59.20m
Google Play
Download Share
<1%
Google Play
App Downloads
59.20m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use Salesforce Mobile SDK.

Among all apps utilizing user support and crm SDKs, <1% have integrated Crisp Chat. This accounts for 88% of app downloads within the user support and crm SDK category.

Total Apps
574
Google Play
App Share
<1%
Google Play
Apps
568
Games
6
Total Downloads
97.15m
Google Play
Download Share
<1%
Google Play
App Downloads
95.31m
Game Downloads
1.83m

Use the 42matters SDK Explorer to find all apps that use Crisp Chat.

Among all apps utilizing user support and crm SDKs, <1% have integrated Kumulos by Optimove. This accounts for 88% of app downloads within the user support and crm SDK category.

Total Apps
258
Google Play
App Share
<1%
Google Play
Apps
258
Games
0
Total Downloads
14.87m
Google Play
Download Share
<1%
Google Play
App Downloads
14.87m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use Kumulos by Optimove.

Among all apps utilizing user support and crm SDKs, <1% have integrated LivePerson. This accounts for 88% of app downloads within the user support and crm SDK category.

Total Apps
224
Google Play
App Share
<1%
Google Play
Apps
210
Games
14
Total Downloads
604.33m
Google Play
Download Share
<1%
Google Play
App Downloads
583.44m
Game Downloads
20.88m

Use the 42matters SDK Explorer to find all apps that use LivePerson.

Among all apps utilizing user support and crm SDKs, <1% have integrated UserVoice. This accounts for 88% of app downloads within the user support and crm SDK category.

UserVoice is an SDK that offers product feedback management for growing SaaS companies.

Total Apps
194
Google Play
App Share
<1%
Google Play
Apps
184
Games
10
Total Downloads
1.14b
Google Play
Download Share
1.49%
Google Play
App Downloads
1.12b
Game Downloads
16.11m

Use the 42matters SDK Explorer to find all apps that use UserVoice.

Among all apps utilizing user support and crm SDKs, <1% have integrated SAP Cloud. This accounts for 88% of app downloads within the user support and crm SDK category.

Total Apps
163
Google Play
App Share
<1%
Google Play
Apps
163
Games
0
Total Downloads
13.84m
Google Play
Download Share
<1%
Google Play
App Downloads
13.70m
Game Downloads
138.04k

Use the 42matters SDK Explorer to find all apps that use SAP Cloud.

Among all apps utilizing user support and crm SDKs, <1% have integrated Bazaarvoice. This accounts for 88% of app downloads within the user support and crm SDK category.

Total Apps
111
Google Play
App Share
<1%
Google Play
Apps
111
Games
0
Total Downloads
309.23m
Google Play
Download Share
<1%
Google Play
App Downloads
309.23m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use Bazaarvoice.

Among all apps utilizing user support and crm SDKs, <1% have integrated inmobile SMS Gateway. This accounts for 88% of app downloads within the user support and crm SDK category.

Total Apps
109
Google Play
App Share
<1%
Google Play
Apps
109
Games
0
Total Downloads
415.10m
Google Play
Download Share
<1%
Google Play
App Downloads
415.10m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use inmobile SMS Gateway.

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    Analyze installation and removal trends for SDKs. Discover which apps have removed or integrated specific SDKs in a given timeframe.

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Frequently Asked Questions (FAQs)

How does 42matters collect this data?'

We’ve developed a number of machine learning algorithms that scan millions of mobile and connected TV (CTV) applications on a regular basis. In addition, we collect ground truth app performance intelligence and use this data to build statistical models that estimate the performance of apps for which we do not have ground truth data.

What SDK data does 42matters collect?'

We track over 2,300 of the most popular SDKs integrated in iOS and Android apps. We collect a variety of SDK insights (title, platform, ID, category, and developer website); performance metrics (the number of apps that have installed each SDK, installation and removal trends, and app downloads); market share statistics (including market share per app category); and more!

How can I access 42matters’ SDK data?'

The most direct way is to use our SDK Explorer, which is a visual, web-based research platform that enables you to peruse all 2,300+ SDKs that we track. It’s great for market research, lead generation, competitor analysis, etc. However, more technically-inclined folks might prefer our APIs and File Dumps, which enable you to query info for specific apps or SDKs. You can also use our other research platforms (the Explorer and App Watchlist) to view integrated SDKs by app.

Can I use 42matters’ solutions to generate app publisher leads?'

Absolutely! We actually wrote about this on our blog. We focused on ad network SDKs, but the examples are applicable to most SDK types. To summarize, you can use the Explorer’s advanced filtering capabilities to home in on best-fit app publishers, leverage the SDK Explorer to see which apps use your competitors’ SDKs, and use our APIs and file dumps to build custom lead generation processes.

What data does 42matters provide on mobile apps?'

A ton! We track 17+ million apps across Google Play, the Apple App Store, Amazon Appstore, Tencent MyApp, and Huawei AppGallery. Our solutions provide access to app details (developer insights, metadata, ASO keywords, contact information, etc.); performance metrics (downloads, MAUs, ratings, reviews, top chart rankings, etc.); technical insights (integrated SDKs, permissions, required capabilities, etc.); content details (categories, genres, IAB categories, content ratings, etc.); compliance information (app-ads.txt, privacy policies, store status, etc.) and much, much more!

Can I use 42matters’ solutions to find SDKs for my app?'

Definitely. The SDK Explorer enables you to sort SDKs by category, identify similar SDKs, analyze SDK reliability, and more. In addition, you can use the App Watchlist and Explorer to monitor your competitors, including which SDKs they add and remove, their current tech stacks, and SDK changelogs. This means you use our solutions not only to find the right SDK for a particular purpose, but also which SDKs you might need to keep up with your rivals.