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Top 20 User Support and CRM SDKs Used in Android Apps on Google Play
Last update: 14 Jul 2024 CET
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Top 20 User Support and CRM SDKs Used in Android Apps on Google Play

We at 42matters have identified the 20 most popular User Support and CRM SDKs leveraged by Android apps available on the Android app market.

User Support and CRM SDKs make it possible for developers to enhance the sales, marketing, and account management capabilities of their mobile apps with customer support and CRM functionalities. Commonly, these SDKs help developers add ticket management, customer profiles, user feedback, knowledge bases, and other functionalities to their apps.

This list is based on our analysis of the millions of mobile applications – and the 2,300+ SDKs they use – that constitute the vast inventory of the Google Play Store. The accompanying data provides readers with a glimpse into the rich mobile application insights generated by the 42matters technology. This data is also available via our APIs, file dumps, Explorer, and SDK Explorer.

The intended purpose of this article is to assist app builders in their search for the perfect User Support and CRM SDK to leverage in their app, as well as to give SDK developers insight into their biggest competitors and potential customers. This data collected by our technology may also serve as a useful tool for folks researching the wider mobile app market.

Among all apps utilizing user support and crm SDKs, 39.67% have integrated Firebase In-App Messaging. This accounts for 33.42% of app downloads within the user support and crm SDK category.

Total Apps
58.33k
Google Play
App Share
39.67%
Google Play
Apps
55.89k
Games
2.44k
Total Downloads
39.14b
Google Play
Download Share
33.42%
Google Play
App Downloads
32.04b
Game Downloads
7.10b

Use the 42matters SDK Explorer to find all apps that use Firebase In-App Messaging.

2nd

Among all apps utilizing user support and crm SDKs, 30.40% have integrated Freshchat Freshdesk Messaging by Freshworks. This accounts for 4.48% of app downloads within the user support and crm SDK category.

Total Apps
44.71k
Google Play
App Share
30.40%
Google Play
Apps
44.64k
Games
75
Total Downloads
5.25b
Google Play
Download Share
4.48%
Google Play
App Downloads
5.09b
Game Downloads
156.84m

Use the 42matters SDK Explorer to find all apps that use Freshchat Freshdesk Messaging by Freshworks.

Among all apps utilizing user support and crm SDKs, 11.03% have integrated Intercom. This accounts for 3.94% of app downloads within the user support and crm SDK category.

Intercom is a Conversational Relationship Platform SDK that helps businesses build customer relationships through personalized, messenger-based experiences.

Total Apps
16.22k
Google Play
App Share
11.03%
Google Play
Apps
16.18k
Games
36
Total Downloads
4.62b
Google Play
Download Share
3.94%
Google Play
App Downloads
4.31b
Game Downloads
310.79m

Use the 42matters SDK Explorer to find all apps that use Intercom.

Among all apps utilizing user support and crm SDKs, 6.89% have integrated Zendesk. This accounts for 11.93% of app downloads within the user support and crm SDK category.

Zendesk builds software designed to improve customer relationships.

Total Apps
10.13k
Google Play
App Share
6.89%
Google Play
Apps
9.72k
Games
402
Total Downloads
13.97b
Google Play
Download Share
11.93%
Google Play
App Downloads
11.31b
Game Downloads
2.66b

Use the 42matters SDK Explorer to find all apps that use Zendesk.

Among all apps utilizing user support and crm SDKs, 3.47% have integrated Jitsi 8x8 Meet. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
5.11k
Google Play
App Share
3.47%
Google Play
Apps
5.10k
Games
5
Total Downloads
374.17m
Google Play
Download Share
<1%
Google Play
App Downloads
373.12m
Game Downloads
1.05m

Use the 42matters SDK Explorer to find all apps that use Jitsi 8x8 Meet.

Among all apps utilizing user support and crm SDKs, 3.46% have integrated Zoho SalesIQ. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
5.09k
Google Play
App Share
3.46%
Google Play
Apps
4.93k
Games
160
Total Downloads
459.26m
Google Play
Download Share
<1%
Google Play
App Downloads
441.76m
Game Downloads
17.50m

Use the 42matters SDK Explorer to find all apps that use Zoho SalesIQ.

Among all apps utilizing user support and crm SDKs, 3.02% have integrated Line by LineCorp. This accounts for 16.44% of app downloads within the user support and crm SDK category.

Total Apps
4.44k
Google Play
App Share
3.02%
Google Play
Apps
3.66k
Games
781
Total Downloads
19.25b
Google Play
Download Share
16.44%
Google Play
App Downloads
14.20b
Game Downloads
5.05b

Use the 42matters SDK Explorer to find all apps that use Line by LineCorp.

Among all apps utilizing user support and crm SDKs, 1.69% have integrated LiveChat. This accounts for <1% of app downloads within the user support and crm SDK category.

LiveChat offers a chat framework for innovative teams. This includes the building blocks of remarkable customer service experiences.

Total Apps
2.49k
Google Play
App Share
1.69%
Google Play
Apps
2.48k
Games
11
Total Downloads
1.07b
Google Play
Download Share
<1%
Google Play
App Downloads
971.14m
Game Downloads
103.79m

Use the 42matters SDK Explorer to find all apps that use LiveChat.

Among all apps utilizing user support and crm SDKs, 1.58% have integrated Iterable. This accounts for 1.37% of app downloads within the user support and crm SDK category.

Iterable is a growth marketing platform SDK for cross-channel customer engagement. It empowers you to deliver completely seamless, personalized customer experiences.

Total Apps
2.33k
Google Play
App Share
1.58%
Google Play
Apps
2.32k
Games
5
Total Downloads
1.61b
Google Play
Download Share
1.37%
Google Play
App Downloads
1.51b
Game Downloads
95.22m

Use the 42matters SDK Explorer to find all apps that use Iterable.

Among all apps utilizing user support and crm SDKs, 1.38% have integrated Amazon Pinpoint Mobile Analytics. This accounts for 1.39% of app downloads within the user support and crm SDK category.

Total Apps
2.04k
Google Play
App Share
1.38%
Google Play
Apps
2.02k
Games
13
Total Downloads
1.63b
Google Play
Download Share
1.39%
Google Play
App Downloads
1.47b
Game Downloads
167.34m

Use the 42matters SDK Explorer to find all apps that use Amazon Pinpoint Mobile Analytics.

Among all apps utilizing user support and crm SDKs, 1.06% have integrated Helpshift. This accounts for 28.49% of app downloads within the user support and crm SDK category.

Helpshift is an SDK that enables brands to deliver superior digital customer service channels with messaging-based support and AI-powered automation.

Total Apps
1.55k
Google Play
App Share
1.06%
Google Play
Apps
326
Games
1.23k
Total Downloads
33.36b
Google Play
Download Share
28.49%
Google Play
App Downloads
3.37b
Game Downloads
29.99b

Use the 42matters SDK Explorer to find all apps that use Helpshift.

Among all apps utilizing user support and crm SDKs, <1% have integrated Glia. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
918
Google Play
App Share
<1%
Google Play
Apps
918
Games
0
Total Downloads
25.73m
Google Play
Download Share
<1%
Google Play
App Downloads
25.73m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use Glia.

Among all apps utilizing user support and crm SDKs, <1% have integrated InPeace. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
826
Google Play
App Share
<1%
Google Play
Apps
826
Games
0
Total Downloads
1.16m
Google Play
Download Share
<1%
Google Play
App Downloads
1.16m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use InPeace.

Among all apps utilizing user support and crm SDKs, <1% have integrated Crisp Chat. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
796
Google Play
App Share
<1%
Google Play
Apps
790
Games
6
Total Downloads
126.42m
Google Play
Download Share
<1%
Google Play
App Downloads
124.11m
Game Downloads
2.31m

Use the 42matters SDK Explorer to find all apps that use Crisp Chat.

Among all apps utilizing user support and crm SDKs, <1% have integrated Salesforce Mobile SDK. This accounts for <1% of app downloads within the user support and crm SDK category.

The Salesforce SDK extends your data and processes to mobile apps, helping you take action from anywhere, stay up-to-date, manage leads and opportunities, collaborate with coworkers, and close more deals, faster. Salesforce offers hundreds of useful pre-built apps to address nearly every business management need.

Total Apps
563
Google Play
App Share
<1%
Google Play
Apps
563
Games
0
Total Downloads
64.90m
Google Play
Download Share
<1%
Google Play
App Downloads
64.90m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use Salesforce Mobile SDK.

Among all apps utilizing user support and crm SDKs, <1% have integrated Tobit. This accounts for <1% of app downloads within the user support and crm SDK category.

Tobit helps you exchange ideas with employees, customers, partners, and suppliers. Organizing tasks and projects and bringing teams together can be done by using a variety of programs — or Tobit. Tobit makes companies fast!

Total Apps
387
Google Play
App Share
<1%
Google Play
Apps
387
Games
0
Total Downloads
5.57m
Google Play
Download Share
<1%
Google Play
App Downloads
5.57m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use Tobit.

Among all apps utilizing user support and crm SDKs, <1% have integrated Appcues. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
231
Google Play
App Share
<1%
Google Play
Apps
231
Games
0
Total Downloads
21.71m
Google Play
Download Share
<1%
Google Play
App Downloads
21.71m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use Appcues.

Among all apps utilizing user support and crm SDKs, <1% have integrated LivePerson. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
213
Google Play
App Share
<1%
Google Play
Apps
199
Games
14
Total Downloads
678.36m
Google Play
Download Share
<1%
Google Play
App Downloads
656.72m
Game Downloads
21.65m

Use the 42matters SDK Explorer to find all apps that use LivePerson.

Among all apps utilizing user support and crm SDKs, <1% have integrated Kumulos by Optimove. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
174
Google Play
App Share
<1%
Google Play
Apps
174
Games
0
Total Downloads
7.28m
Google Play
Download Share
<1%
Google Play
App Downloads
7.28m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use Kumulos by Optimove.

Among all apps utilizing user support and crm SDKs, <1% have integrated SAP Cloud. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
139
Google Play
App Share
<1%
Google Play
Apps
139
Games
0
Total Downloads
14.64m
Google Play
Download Share
<1%
Google Play
App Downloads
14.50m
Game Downloads
138.04k

Use the 42matters SDK Explorer to find all apps that use SAP Cloud.

Browse iOS and Android SDKs With the SDK Explorer

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  • SDK IntelligenceSDK Intelligence

    See how many apps integrate specific SDKs, how many times these SDKs have been downloaded, developer details, similar SDKs, and more.

  • New Installations and Removals HistoryNew Installations and Removals History

    Analyze installation and removal trends for SDKs. Discover which apps have removed or integrated specific SDKs in a given timeframe.

  • Market Share per Google Play and Apple App Store CategoryMarket Share per Google Play and Apple App Store Category

    See which app categories or genres are most likely to use specific SDKs. Detect SDK market share per category.

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Frequently Asked Questions (FAQs)

How does 42matters collect this data?'

We’ve developed a number of machine learning algorithms that scan millions of mobile and connected TV (CTV) applications on a regular basis. In addition, we collect ground truth app performance intelligence and use this data to build statistical models that estimate the performance of apps for which we do not have ground truth data.

What SDK data does 42matters collect?'

We track over 2,300 of the most popular SDKs integrated in iOS and Android apps. We collect a variety of SDK insights (title, platform, ID, category, and developer website); performance metrics (the number of apps that have installed each SDK, installation and removal trends, and app downloads); market share statistics (including market share per app category); and more!

How can I access 42matters’ SDK data?'

The most direct way is to use our SDK Explorer, which is a visual, web-based research platform that enables you to peruse all 2,300+ SDKs that we track. It’s great for market research, lead generation, competitor analysis, etc. However, more technically-inclined folks might prefer our APIs and File Dumps, which enable you to query info for specific apps or SDKs. You can also use our other research platform (the Explorer) to view integrated SDKs by app.

Can I use 42matters’ solutions to generate app publisher leads?'

Absolutely! We actually wrote about this on our blog. We focused on ad network SDKs, but the examples are applicable to most SDK types. To summarize, you can use the Explorer’s advanced filtering capabilities to home in on best-fit app publishers, leverage the SDK Explorer to see which apps use your competitors’ SDKs, and use our APIs and file dumps to build custom lead generation processes.

What data does 42matters provide on mobile apps?'

A ton! We track 17+ million apps across Google Play, the Apple App Store, Amazon Appstore, Tencent Appstore, and Huawei AppGallery. Our solutions provide access to app details (developer insights, metadata, ASO keywords, contact information, etc.); performance metrics (downloads, MAUs, ratings, reviews, top chart rankings, etc.); technical insights (integrated SDKs, permissions, required capabilities, etc.); content details (categories, genres, IAB categories, content ratings, etc.); compliance information (app-ads.txt, privacy policies, store status, etc.) and much, much more!

Can I use 42matters’ solutions to find SDKs for my app?'

Definitely. The SDK Explorer enables you to sort SDKs by category, identify similar SDKs, analyze SDK reliability, and more. In addition, you can use the Explorer to monitor your competitors, including which SDKs they add and remove, their current tech stacks, and SDK changelogs. This means you use our solutions not only to find the right SDK for a particular purpose, but also which SDKs you might need to keep up with your rivals.