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Top 20 User Support and CRM SDKs Used in iOS Apps on the Apple App Store
Last update: 7 May 2025 CET
App Store

Top 20 User Support and CRM SDKs Used in iOS Apps on the Apple App Store

We at 42matters have identified the 20 most popular User Support and CRM SDKs leveraged by iOS apps available on the iOS app market.

User Support and CRM SDKs make it possible for developers to enhance the sales, marketing, and account management capabilities of their mobile apps with customer support and CRM functionalities. Commonly, these SDKs help developers add ticket management, customer profiles, user feedback, knowledge bases, and other functionalities to their apps.

This list is based on our analysis of the millions of mobile applications – and the 2,300+ SDKs they use – that constitute the vast inventory of the Apple App Store. The accompanying data provides readers with a glimpse into the rich mobile application insights generated by the 42matters technology. This data is also available via our APIs, file dumps, Explorer, and SDK Explorer.

The intended purpose of this article is to assist app builders in their search for the perfect User Support and CRM SDK to leverage in their app, as well as to give SDK developers insight into their biggest competitors and potential customers. This data collected by our technology may also serve as a useful tool for folks researching the wider mobile app market.

Among all apps utilizing user support and crm SDKs, 36.97% have integrated Firebase In-App Messaging. This accounts for 17.09% of app downloads within the user support and crm SDK category.

Total Apps
23.55k
App Store
App Share
36.97%
App Store
Apps
22.62k
Games
932
Total Downloads
10.55b
App Store
Download Share
17.09%
App Store
App Downloads
9.57b
Game Downloads
975.65m

Use the 42matters SDK Explorer to find all apps that use Firebase In-App Messaging.

Among all apps utilizing user support and crm SDKs, 26.08% have integrated Intercom. This accounts for 6.44% of app downloads within the user support and crm SDK category.

Intercom is a Conversational Relationship Platform SDK that helps businesses build customer relationships through personalized, messenger-based experiences.

Total Apps
16.61k
App Store
App Share
26.08%
App Store
Apps
16.56k
Games
46
Total Downloads
3.98b
App Store
Download Share
6.44%
App Store
App Downloads
3.77b
Game Downloads
210.94m

Use the 42matters SDK Explorer to find all apps that use Intercom.

Among all apps utilizing user support and crm SDKs, 14.03% have integrated Zendesk. This accounts for 19.38% of app downloads within the user support and crm SDK category.

Zendesk builds software designed to improve customer relationships.

Total Apps
8.94k
App Store
App Share
14.03%
App Store
Apps
8.62k
Games
312
Total Downloads
11.96b
App Store
Download Share
19.38%
App Store
App Downloads
9.58b
Game Downloads
2.38b

Use the 42matters SDK Explorer to find all apps that use Zendesk.

Among all apps utilizing user support and crm SDKs, 10.09% have integrated Zoho SalesIQ. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
6.43k
App Store
App Share
10.09%
App Store
Apps
6.25k
Games
173
Total Downloads
38.07m
App Store
Download Share
<1%
App Store
App Downloads
30.48m
Game Downloads
7.59m

Use the 42matters SDK Explorer to find all apps that use Zoho SalesIQ.

Among all apps utilizing user support and crm SDKs, 6.29% have integrated Line by LineCorp. This accounts for 14.33% of app downloads within the user support and crm SDK category.

Total Apps
4.01k
App Store
App Share
6.29%
App Store
Apps
3.50k
Games
510
Total Downloads
8.85b
App Store
Download Share
14.33%
App Store
App Downloads
6.97b
Game Downloads
1.88b

Use the 42matters SDK Explorer to find all apps that use Line by LineCorp.

6th

Among all apps utilizing user support and crm SDKs, 5.87% have integrated Freshchat Freshdesk Messaging by Freshworks. This accounts for 2.35% of app downloads within the user support and crm SDK category.

Total Apps
3.74k
App Store
App Share
5.87%
App Store
Apps
3.67k
Games
71
Total Downloads
1.45b
App Store
Download Share
2.35%
App Store
App Downloads
1.42b
Game Downloads
34.02m

Use the 42matters SDK Explorer to find all apps that use Freshchat Freshdesk Messaging by Freshworks.

Among all apps utilizing user support and crm SDKs, 4.99% have integrated Jitsi 8x8 Meet. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
3.18k
App Store
App Share
4.99%
App Store
Apps
3.17k
Games
3
Total Downloads
306.22m
App Store
Download Share
<1%
App Store
App Downloads
306.22m
Game Downloads
6.69k

Use the 42matters SDK Explorer to find all apps that use Jitsi 8x8 Meet.

Among all apps utilizing user support and crm SDKs, 3.55% have integrated Amazon Pinpoint Mobile Analytics. This accounts for 2.83% of app downloads within the user support and crm SDK category.

Total Apps
2.26k
App Store
App Share
3.55%
App Store
Apps
2.21k
Games
56
Total Downloads
1.75b
App Store
Download Share
2.83%
App Store
App Downloads
1.57b
Game Downloads
176.49m

Use the 42matters SDK Explorer to find all apps that use Amazon Pinpoint Mobile Analytics.

Among all apps utilizing user support and crm SDKs, 2.54% have integrated Helpshift. This accounts for 25.97% of app downloads within the user support and crm SDK category.

Helpshift is an SDK that enables brands to deliver superior digital customer service channels with messaging-based support and AI-powered automation.

Total Apps
1.62k
App Store
App Share
2.54%
App Store
Apps
259
Games
1.36k
Total Downloads
16.03b
App Store
Download Share
25.97%
App Store
App Downloads
1.09b
Game Downloads
14.94b

Use the 42matters SDK Explorer to find all apps that use Helpshift.

Among all apps utilizing user support and crm SDKs, 2.12% have integrated LiveChat. This accounts for <1% of app downloads within the user support and crm SDK category.

LiveChat offers a chat framework for innovative teams. This includes the building blocks of remarkable customer service experiences.

Total Apps
1.35k
App Store
App Share
2.12%
App Store
Apps
1.34k
Games
7
Total Downloads
294.20m
App Store
Download Share
<1%
App Store
App Downloads
282.94m
Game Downloads
11.26m

Use the 42matters SDK Explorer to find all apps that use LiveChat.

Among all apps utilizing user support and crm SDKs, 1.47% have integrated Crisp Chat. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
937
App Store
App Share
1.47%
App Store
Apps
933
Games
4
Total Downloads
247.34m
App Store
Download Share
<1%
App Store
App Downloads
245.17m
Game Downloads
2.18m

Use the 42matters SDK Explorer to find all apps that use Crisp Chat.

Among all apps utilizing user support and crm SDKs, 1.17% have integrated Iterable. This accounts for 4.94% of app downloads within the user support and crm SDK category.

Iterable is a growth marketing platform SDK for cross-channel customer engagement. It empowers you to deliver completely seamless, personalized customer experiences.

Total Apps
744
App Store
App Share
1.17%
App Store
Apps
734
Games
10
Total Downloads
3.05b
App Store
Download Share
4.94%
App Store
App Downloads
2.98b
Game Downloads
64.36m

Use the 42matters SDK Explorer to find all apps that use Iterable.

Among all apps utilizing user support and crm SDKs, <1% have integrated Salesforce Mobile SDK. This accounts for <1% of app downloads within the user support and crm SDK category.

The Salesforce SDK extends your data and processes to mobile apps, helping you take action from anywhere, stay up-to-date, manage leads and opportunities, collaborate with coworkers, and close more deals, faster. Salesforce offers hundreds of useful pre-built apps to address nearly every business management need.

Total Apps
521
App Store
App Share
<1%
App Store
Apps
521
Games
0
Total Downloads
278.37m
App Store
Download Share
<1%
App Store
App Downloads
278.37m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use Salesforce Mobile SDK.

Among all apps utilizing user support and crm SDKs, <1% have integrated Glia. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
402
App Store
App Share
<1%
App Store
Apps
402
Games
0
Total Downloads
175.33m
App Store
Download Share
<1%
App Store
App Downloads
175.33m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use Glia.

Among all apps utilizing user support and crm SDKs, <1% have integrated LivePerson. This accounts for 4.39% of app downloads within the user support and crm SDK category.

Total Apps
306
App Store
App Share
<1%
App Store
Apps
280
Games
26
Total Downloads
2.71b
App Store
Download Share
4.39%
App Store
App Downloads
2.63b
Game Downloads
77.14m

Use the 42matters SDK Explorer to find all apps that use LivePerson.

Among all apps utilizing user support and crm SDKs, <1% have integrated Appcues. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
233
App Store
App Share
<1%
App Store
Apps
233
Games
0
Total Downloads
82.36m
App Store
Download Share
<1%
App Store
App Downloads
82.36m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use Appcues.

Among all apps utilizing user support and crm SDKs, <1% have integrated UserVoice. This accounts for <1% of app downloads within the user support and crm SDK category.

UserVoice is an SDK that offers product feedback management for growing SaaS companies.

Total Apps
220
App Store
App Share
<1%
App Store
Apps
204
Games
16
Total Downloads
33.25m
App Store
Download Share
<1%
App Store
App Downloads
29.74m
Game Downloads
3.52m

Use the 42matters SDK Explorer to find all apps that use UserVoice.

Among all apps utilizing user support and crm SDKs, <1% have integrated Unblu. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
126
App Store
App Share
<1%
App Store
Apps
126
Games
0
Total Downloads
285.80m
App Store
Download Share
<1%
App Store
App Downloads
285.80m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use Unblu.

Among all apps utilizing user support and crm SDKs, <1% have integrated Unblu Co-browsing. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
120
App Store
App Share
<1%
App Store
Apps
120
Games
0
Total Downloads
274.88m
App Store
Download Share
<1%
App Store
App Downloads
274.88m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use Unblu Co-browsing.

Among all apps utilizing user support and crm SDKs, <1% have integrated inmobile SMS Gateway. This accounts for 3.85% of app downloads within the user support and crm SDK category.

Total Apps
119
App Store
App Share
<1%
App Store
Apps
117
Games
2
Total Downloads
2.38b
App Store
Download Share
3.85%
App Store
App Downloads
2.38b
Game Downloads
1.73m

Use the 42matters SDK Explorer to find all apps that use inmobile SMS Gateway.

Browse iOS and Android SDKs With the SDK Explorer

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  • SDK IntelligenceSDK Intelligence

    See how many apps integrate specific SDKs, how many times these SDKs have been downloaded, developer details, similar SDKs, and more.

  • New Installations and Removals HistoryNew Installations and Removals History

    Analyze installation and removal trends for SDKs. Discover which apps have removed or integrated specific SDKs in a given timeframe.

  • Market Share per Google Play and Apple App Store CategoryMarket Share per Google Play and Apple App Store Category

    See which app categories or genres are most likely to use specific SDKs. Detect SDK market share per category.

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Frequently Asked Questions (FAQs)

How does 42matters collect this data?'

We’ve developed a number of machine learning algorithms that scan millions of mobile and connected TV (CTV) applications on a regular basis. In addition, we collect ground truth app performance intelligence and use this data to build statistical models that estimate the performance of apps for which we do not have ground truth data.

What SDK data does 42matters collect?'

We track over 2,300 of the most popular SDKs integrated in iOS and Android apps. We collect a variety of SDK insights (title, platform, ID, category, and developer website); performance metrics (the number of apps that have installed each SDK, installation and removal trends, and app downloads); market share statistics (including market share per app category); and more!

How can I access 42matters’ SDK data?'

The most direct way is to use our SDK Explorer, which is a visual, web-based research platform that enables you to peruse all 2,300+ SDKs that we track. It’s great for market research, lead generation, competitor analysis, etc. However, more technically-inclined folks might prefer our APIs and File Dumps, which enable you to query info for specific apps or SDKs. You can also use our other research platform (the Explorer) to view integrated SDKs by app.

Can I use 42matters’ solutions to generate app publisher leads?'

Absolutely! We actually wrote about this on our blog. We focused on ad network SDKs, but the examples are applicable to most SDK types. To summarize, you can use the Explorer’s advanced filtering capabilities to home in on best-fit app publishers, leverage the SDK Explorer to see which apps use your competitors’ SDKs, and use our APIs and file dumps to build custom lead generation processes.

What data does 42matters provide on mobile apps?'

A ton! We track 17+ million apps across Google Play, the Apple App Store, Amazon Appstore, Tencent Appstore, and Huawei AppGallery. Our solutions provide access to app details (developer insights, metadata, ASO keywords, contact information, etc.); performance metrics (downloads, MAUs, ratings, reviews, top chart rankings, etc.); technical insights (integrated SDKs, permissions, required capabilities, etc.); content details (categories, genres, IAB categories, content ratings, etc.); compliance information (app-ads.txt, privacy policies, store status, etc.) and much, much more!

Can I use 42matters’ solutions to find SDKs for my app?'

Definitely. The SDK Explorer enables you to sort SDKs by category, identify similar SDKs, analyze SDK reliability, and more. In addition, you can use the Explorer to monitor your competitors, including which SDKs they add and remove, their current tech stacks, and SDK changelogs. This means you use our solutions not only to find the right SDK for a particular purpose, but also which SDKs you might need to keep up with your rivals.