Platform
Category
Top 20 User Support and CRM SDKs Used in iOS Apps on the Apple App Store
Last update: 23 Jul 2024 CET
App Store

Top 20 User Support and CRM SDKs Used in iOS Apps on the Apple App Store

We at 42matters have identified the 20 most popular User Support and CRM SDKs leveraged by iOS apps available on the iOS app market.

User Support and CRM SDKs make it possible for developers to enhance the sales, marketing, and account management capabilities of their mobile apps with customer support and CRM functionalities. Commonly, these SDKs help developers add ticket management, customer profiles, user feedback, knowledge bases, and other functionalities to their apps.

This list is based on our analysis of the millions of mobile applications – and the 2,300+ SDKs they use – that constitute the vast inventory of the Apple App Store. The accompanying data provides readers with a glimpse into the rich mobile application insights generated by the 42matters technology. This data is also available via our APIs, file dumps, Explorer, and SDK Explorer.

The intended purpose of this article is to assist app builders in their search for the perfect User Support and CRM SDK to leverage in their app, as well as to give SDK developers insight into their biggest competitors and potential customers. This data collected by our technology may also serve as a useful tool for folks researching the wider mobile app market.

Among all apps utilizing user support and crm SDKs, 35.98% have integrated Firebase In-App Messaging. This accounts for 18.22% of app downloads within the user support and crm SDK category.

Total Apps
23.18k
App Store
App Share
35.98%
App Store
Apps
22.36k
Games
819
Total Downloads
8.64b
App Store
Download Share
18.22%
App Store
App Downloads
7.90b
Game Downloads
741.29m

Use the 42matters SDK Explorer to find all apps that use Firebase In-App Messaging.

Among all apps utilizing user support and crm SDKs, 26.42% have integrated Intercom. This accounts for 7.62% of app downloads within the user support and crm SDK category.

Intercom is a Conversational Relationship Platform SDK that helps businesses build customer relationships through personalized, messenger-based experiences.

Total Apps
17.02k
App Store
App Share
26.42%
App Store
Apps
16.96k
Games
55
Total Downloads
3.61b
App Store
Download Share
7.62%
App Store
App Downloads
3.49b
Game Downloads
127.99m

Use the 42matters SDK Explorer to find all apps that use Intercom.

Among all apps utilizing user support and crm SDKs, 16.52% have integrated Zendesk. This accounts for 18.37% of app downloads within the user support and crm SDK category.

Zendesk builds software designed to improve customer relationships.

Total Apps
10.64k
App Store
App Share
16.52%
App Store
Apps
10.15k
Games
493
Total Downloads
8.71b
App Store
Download Share
18.37%
App Store
App Downloads
6.92b
Game Downloads
1.79b

Use the 42matters SDK Explorer to find all apps that use Zendesk.

Among all apps utilizing user support and crm SDKs, 9.28% have integrated Zoho SalesIQ. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
5.98k
App Store
App Share
9.28%
App Store
Apps
5.89k
Games
84
Total Downloads
51.11m
App Store
Download Share
<1%
App Store
App Downloads
48.27m
Game Downloads
2.84m

Use the 42matters SDK Explorer to find all apps that use Zoho SalesIQ.

Among all apps utilizing user support and crm SDKs, 6.29% have integrated Line by LineCorp. This accounts for 11.20% of app downloads within the user support and crm SDK category.

Total Apps
4.05k
App Store
App Share
6.29%
App Store
Apps
3.57k
Games
476
Total Downloads
5.31b
App Store
Download Share
11.20%
App Store
App Downloads
3.56b
Game Downloads
1.74b

Use the 42matters SDK Explorer to find all apps that use Line by LineCorp.

Among all apps utilizing user support and crm SDKs, 6.21% have integrated Jitsi 8x8 Meet. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
4.00k
App Store
App Share
6.21%
App Store
Apps
3.99k
Games
5
Total Downloads
291.94m
App Store
Download Share
<1%
App Store
App Downloads
291.93m
Game Downloads
8.52k

Use the 42matters SDK Explorer to find all apps that use Jitsi 8x8 Meet.

7th

Among all apps utilizing user support and crm SDKs, 4.87% have integrated Freshchat Freshdesk Messaging by Freshworks. This accounts for 2.72% of app downloads within the user support and crm SDK category.

Total Apps
3.14k
App Store
App Share
4.87%
App Store
Apps
3.07k
Games
62
Total Downloads
1.29b
App Store
Download Share
2.72%
App Store
App Downloads
1.27b
Game Downloads
26.81m

Use the 42matters SDK Explorer to find all apps that use Freshchat Freshdesk Messaging by Freshworks.

Among all apps utilizing user support and crm SDKs, 4.29% have integrated Amazon Pinpoint Mobile Analytics. This accounts for 4.20% of app downloads within the user support and crm SDK category.

Total Apps
2.76k
App Store
App Share
4.29%
App Store
Apps
2.70k
Games
57
Total Downloads
1.99b
App Store
Download Share
4.20%
App Store
App Downloads
1.80b
Game Downloads
192.72m

Use the 42matters SDK Explorer to find all apps that use Amazon Pinpoint Mobile Analytics.

Among all apps utilizing user support and crm SDKs, 2.59% have integrated Helpshift. This accounts for 27.15% of app downloads within the user support and crm SDK category.

Helpshift is an SDK that enables brands to deliver superior digital customer service channels with messaging-based support and AI-powered automation.

Total Apps
1.67k
App Store
App Share
2.59%
App Store
Apps
387
Games
1.28k
Total Downloads
12.87b
App Store
Download Share
27.15%
App Store
App Downloads
1.02b
Game Downloads
11.86b

Use the 42matters SDK Explorer to find all apps that use Helpshift.

Among all apps utilizing user support and crm SDKs, 2.00% have integrated LiveChat. This accounts for <1% of app downloads within the user support and crm SDK category.

LiveChat offers a chat framework for innovative teams. This includes the building blocks of remarkable customer service experiences.

Total Apps
1.29k
App Store
App Share
2.00%
App Store
Apps
1.28k
Games
11
Total Downloads
284.43m
App Store
Download Share
<1%
App Store
App Downloads
274.92m
Game Downloads
9.51m

Use the 42matters SDK Explorer to find all apps that use LiveChat.

Among all apps utilizing user support and crm SDKs, 1.09% have integrated Crisp Chat. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
703
App Store
App Share
1.09%
App Store
Apps
700
Games
3
Total Downloads
154.08m
App Store
Download Share
<1%
App Store
App Downloads
153.98m
Game Downloads
104.12k

Use the 42matters SDK Explorer to find all apps that use Crisp Chat.

Among all apps utilizing user support and crm SDKs, 1.00% have integrated Iterable. This accounts for 5.21% of app downloads within the user support and crm SDK category.

Iterable is a growth marketing platform SDK for cross-channel customer engagement. It empowers you to deliver completely seamless, personalized customer experiences.

Total Apps
645
App Store
App Share
1.00%
App Store
Apps
638
Games
7
Total Downloads
2.47b
App Store
Download Share
5.21%
App Store
App Downloads
2.42b
Game Downloads
48.16m

Use the 42matters SDK Explorer to find all apps that use Iterable.

Among all apps utilizing user support and crm SDKs, <1% have integrated LivePerson. This accounts for 6.08% of app downloads within the user support and crm SDK category.

Total Apps
254
App Store
App Share
<1%
App Store
Apps
228
Games
26
Total Downloads
2.88b
App Store
Download Share
6.08%
App Store
App Downloads
2.81b
Game Downloads
68.01m

Use the 42matters SDK Explorer to find all apps that use LivePerson.

Among all apps utilizing user support and crm SDKs, <1% have integrated UserVoice. This accounts for <1% of app downloads within the user support and crm SDK category.

UserVoice is an SDK that offers product feedback management for growing SaaS companies.

Total Apps
234
App Store
App Share
<1%
App Store
Apps
215
Games
19
Total Downloads
117.50m
App Store
Download Share
<1%
App Store
App Downloads
113.30m
Game Downloads
4.19m

Use the 42matters SDK Explorer to find all apps that use UserVoice.

Among all apps utilizing user support and crm SDKs, <1% have integrated Appcues. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
215
App Store
App Share
<1%
App Store
Apps
215
Games
0
Total Downloads
45.55m
App Store
Download Share
<1%
App Store
App Downloads
45.55m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use Appcues.

Among all apps utilizing user support and crm SDKs, <1% have integrated Glia. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
170
App Store
App Share
<1%
App Store
Apps
170
Games
0
Total Downloads
44.95m
App Store
Download Share
<1%
App Store
App Downloads
44.95m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use Glia.

Among all apps utilizing user support and crm SDKs, <1% have integrated Kumulos by Optimove. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
159
App Store
App Share
<1%
App Store
Apps
159
Games
0
Total Downloads
23.54m
App Store
Download Share
<1%
App Store
App Downloads
23.54m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use Kumulos by Optimove.

Among all apps utilizing user support and crm SDKs, <1% have integrated inmobile SMS Gateway. This accounts for 4.12% of app downloads within the user support and crm SDK category.

Total Apps
105
App Store
App Share
<1%
App Store
Apps
104
Games
1
Total Downloads
1.95b
App Store
Download Share
4.12%
App Store
App Downloads
1.95b
Game Downloads
424.34k

Use the 42matters SDK Explorer to find all apps that use inmobile SMS Gateway.

Among all apps utilizing user support and crm SDKs, <1% have integrated SAP Cloud. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
87
App Store
App Share
<1%
App Store
Apps
87
Games
0
Total Downloads
20.99m
App Store
Download Share
<1%
App Store
App Downloads
20.99m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use SAP Cloud.

Among all apps utilizing user support and crm SDKs, <1% have integrated Unblu. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
46
App Store
App Share
<1%
App Store
Apps
46
Games
0
Total Downloads
166.09m
App Store
Download Share
<1%
App Store
App Downloads
166.09m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use Unblu.

Browse iOS and Android SDKs With the SDK Explorer

Browse background top image
  • SDK IntelligenceSDK Intelligence

    See how many apps integrate specific SDKs, how many times these SDKs have been downloaded, developer details, similar SDKs, and more.

  • New Installations and Removals HistoryNew Installations and Removals History

    Analyze installation and removal trends for SDKs. Discover which apps have removed or integrated specific SDKs in a given timeframe.

  • Market Share per Google Play and Apple App Store CategoryMarket Share per Google Play and Apple App Store Category

    See which app categories or genres are most likely to use specific SDKs. Detect SDK market share per category.

Browse background bottom imageBrowse right section image

Frequently Asked Questions (FAQs)

How does 42matters collect this data?'

We’ve developed a number of machine learning algorithms that scan millions of mobile and connected TV (CTV) applications on a regular basis. In addition, we collect ground truth app performance intelligence and use this data to build statistical models that estimate the performance of apps for which we do not have ground truth data.

What SDK data does 42matters collect?'

We track over 2,300 of the most popular SDKs integrated in iOS and Android apps. We collect a variety of SDK insights (title, platform, ID, category, and developer website); performance metrics (the number of apps that have installed each SDK, installation and removal trends, and app downloads); market share statistics (including market share per app category); and more!

How can I access 42matters’ SDK data?'

The most direct way is to use our SDK Explorer, which is a visual, web-based research platform that enables you to peruse all 2,300+ SDKs that we track. It’s great for market research, lead generation, competitor analysis, etc. However, more technically-inclined folks might prefer our APIs and File Dumps, which enable you to query info for specific apps or SDKs. You can also use our other research platform (the Explorer) to view integrated SDKs by app.

Can I use 42matters’ solutions to generate app publisher leads?'

Absolutely! We actually wrote about this on our blog. We focused on ad network SDKs, but the examples are applicable to most SDK types. To summarize, you can use the Explorer’s advanced filtering capabilities to home in on best-fit app publishers, leverage the SDK Explorer to see which apps use your competitors’ SDKs, and use our APIs and file dumps to build custom lead generation processes.

What data does 42matters provide on mobile apps?'

A ton! We track 17+ million apps across Google Play, the Apple App Store, Amazon Appstore, Tencent Appstore, and Huawei AppGallery. Our solutions provide access to app details (developer insights, metadata, ASO keywords, contact information, etc.); performance metrics (downloads, MAUs, ratings, reviews, top chart rankings, etc.); technical insights (integrated SDKs, permissions, required capabilities, etc.); content details (categories, genres, IAB categories, content ratings, etc.); compliance information (app-ads.txt, privacy policies, store status, etc.) and much, much more!

Can I use 42matters’ solutions to find SDKs for my app?'

Definitely. The SDK Explorer enables you to sort SDKs by category, identify similar SDKs, analyze SDK reliability, and more. In addition, you can use the Explorer to monitor your competitors, including which SDKs they add and remove, their current tech stacks, and SDK changelogs. This means you use our solutions not only to find the right SDK for a particular purpose, but also which SDKs you might need to keep up with your rivals.