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Top 20 User Support and CRM SDKs Used in iOS Apps on the Apple App Store
Last update: 24 Sep 2023 CET
App Store

Top 20 User Support and CRM SDKs Used in iOS Apps on the Apple App Store

We at 42matters have identified the 20 most popular User Support and CRM SDKs leveraged by iOS apps available on the iOS app market.

User Support and CRM SDKs make it possible for developers to enhance the sales, marketing, and account management capabilities of their mobile apps with customer support and CRM functionalities. Commonly, these SDKs help developers add ticket management, customer profiles, user feedback, knowledge bases, and other functionalities to their apps.

This list is based on our analysis of the millions of mobile applications – and the 2,300+ SDKs they use – that constitute the vast inventory of the Apple App Store. The accompanying data provides readers with a glimpse into the rich mobile application insights generated by the 42matters technology. This data is also available via our APIs, file dumps, Explorer, and SDK Explorer.

The intended purpose of this article is to assist app builders in their search for the perfect User Support and CRM SDK to leverage in their app, as well as to give SDK developers insight into their biggest competitors and potential customers. This data collected by our technology may also serve as a useful tool for folks researching the wider mobile app market.

The 20 most widely-integrated user support and crm SDKs:

1st

Intercom

Check “Intercom” SDK Insights

Among all apps utilizing user support and crm SDKs, 36.10% have integrated Intercom. This accounts for 88% of app downloads within the user support and crm SDK category.

Intercom is a Conversational Relationship Platform SDK that helps businesses build customer relationships through personalized, messenger-based experiences.

Total Apps
15.23k
App Store
App Share
36.10%
App Store
Apps
15.19k
Games
44
Total Downloads
2.90b
App Store
Download Share
9.82%
App Store
App Downloads
2.72b
Game Downloads
177.86m

Use the 42matters SDK Explorer to find all apps that use Intercom.

2nd

Zendesk

Check “Zendesk” SDK Insights

Among all apps utilizing user support and crm SDKs, 23.38% have integrated Zendesk. This accounts for 88% of app downloads within the user support and crm SDK category.

Zendesk builds software designed to improve customer relationships.

Total Apps
10.41k
App Store
App Share
23.38%
App Store
Apps
10.00k
Games
411
Total Downloads
7.25b
App Store
Download Share
24.54%
App Store
App Downloads
5.73b
Game Downloads
1.52b

Use the 42matters SDK Explorer to find all apps that use Zendesk.

3rd

Zoho SalesIQ

Check “Zoho SalesIQ” SDK Insights

Among all apps utilizing user support and crm SDKs, 7.85% have integrated Zoho SalesIQ. This accounts for 88% of app downloads within the user support and crm SDK category.

Total Apps
4.55k
App Store
App Share
7.85%
App Store
Apps
4.55k
Games
0
Total Downloads
26.74m
App Store
Download Share
<1%
App Store
App Downloads
26.74m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use Zoho SalesIQ.

4th

Jitsi 8x8 Meet

Check “Jitsi 8x8 Meet” SDK Insights

Among all apps utilizing user support and crm SDKs, 7.99% have integrated Jitsi 8x8 Meet. This accounts for 88% of app downloads within the user support and crm SDK category.

Total Apps
3.90k
App Store
App Share
7.99%
App Store
Apps
3.89k
Games
4
Total Downloads
92.58m
App Store
Download Share
<1%
App Store
App Downloads
92.58m
Game Downloads
3.41k

Use the 42matters SDK Explorer to find all apps that use Jitsi 8x8 Meet.

5th

Line by LineCorp

Check “Line by LineCorp” SDK Insights

Among all apps utilizing user support and crm SDKs, 7.59% have integrated Line by LineCorp. This accounts for 88% of app downloads within the user support and crm SDK category.

Total Apps
3.72k
App Store
App Share
7.59%
App Store
Apps
3.31k
Games
414
Total Downloads
4.54b
App Store
Download Share
15.37%
App Store
App Downloads
3.08b
Game Downloads
1.46b

Use the 42matters SDK Explorer to find all apps that use Line by LineCorp.

6th

Freshchat Freshdesk Messaging by Freshworks

Check “Freshchat Freshdesk Messaging by Freshworks” SDK Insights

Among all apps utilizing user support and crm SDKs, 5.33% have integrated Freshchat Freshdesk Messaging by Freshworks. This accounts for 88% of app downloads within the user support and crm SDK category.

Total Apps
2.73k
App Store
App Share
5.33%
App Store
Apps
2.67k
Games
59
Total Downloads
1.02b
App Store
Download Share
3.44%
App Store
App Downloads
997.19m
Game Downloads
20.05m

Use the 42matters SDK Explorer to find all apps that use Freshchat Freshdesk Messaging by Freshworks.

7th

Amazon Pinpoint Mobile Analytics

Check “Amazon Pinpoint Mobile Analytics” SDK Insights

Among all apps utilizing user support and crm SDKs, 5.22% have integrated Amazon Pinpoint Mobile Analytics. This accounts for 88% of app downloads within the user support and crm SDK category.

Total Apps
2.54k
App Store
App Share
5.22%
App Store
Apps
2.49k
Games
58
Total Downloads
1.65b
App Store
Download Share
5.58%
App Store
App Downloads
1.52b
Game Downloads
129.00m

Use the 42matters SDK Explorer to find all apps that use Amazon Pinpoint Mobile Analytics.

8th

Helpshift

Check “Helpshift” SDK Insights

Among all apps utilizing user support and crm SDKs, 4.12% have integrated Helpshift. This accounts for 88% of app downloads within the user support and crm SDK category.

Helpshift is an SDK that enables brands to deliver superior digital customer service channels with messaging-based support and AI-powered automation.

Total Apps
1.51k
App Store
App Share
4.12%
App Store
Apps
328
Games
1.18k
Total Downloads
9.38b
App Store
Download Share
31.75%
App Store
App Downloads
899.76m
Game Downloads
8.48b

Use the 42matters SDK Explorer to find all apps that use Helpshift.

9th

LiveChat

Check “LiveChat” SDK Insights

Among all apps utilizing user support and crm SDKs, 1.65% have integrated LiveChat. This accounts for 88% of app downloads within the user support and crm SDK category.

LiveChat offers a chat framework for innovative teams. This includes the building blocks of remarkable customer service experiences.

Total Apps
872
App Store
App Share
1.65%
App Store
Apps
863
Games
9
Total Downloads
195.97m
App Store
Download Share
<1%
App Store
App Downloads
193.75m
Game Downloads
2.22m

Use the 42matters SDK Explorer to find all apps that use LiveChat.

10th

Crisp Chat

Check “Crisp Chat” SDK Insights

Among all apps utilizing user support and crm SDKs, <1% have integrated Crisp Chat. This accounts for 88% of app downloads within the user support and crm SDK category.

Total Apps
340
App Store
App Share
<1%
App Store
Apps
338
Games
2
Total Downloads
100.59m
App Store
Download Share
<1%
App Store
App Downloads
100.57m
Game Downloads
21.97k

Use the 42matters SDK Explorer to find all apps that use Crisp Chat.

11th

LivePerson

Check “LivePerson” SDK Insights

Among all apps utilizing user support and crm SDKs, <1% have integrated LivePerson. This accounts for 88% of app downloads within the user support and crm SDK category.

Total Apps
243
App Store
App Share
<1%
App Store
Apps
216
Games
27
Total Downloads
2.74b
App Store
Download Share
9.27%
App Store
App Downloads
2.67b
Game Downloads
70.28m

Use the 42matters SDK Explorer to find all apps that use LivePerson.

12th

UserVoice

Check “UserVoice” SDK Insights

Among all apps utilizing user support and crm SDKs, 1.15% have integrated UserVoice. This accounts for 88% of app downloads within the user support and crm SDK category.

UserVoice is an SDK that offers product feedback management for growing SaaS companies.

Total Apps
237
App Store
App Share
1.15%
App Store
Apps
218
Games
19
Total Downloads
123.94m
App Store
Download Share
<1%
App Store
App Downloads
120.50m
Game Downloads
3.44m

Use the 42matters SDK Explorer to find all apps that use UserVoice.

13th

Iterable

Check “Iterable” SDK Insights

Among all apps utilizing user support and crm SDKs, <1% have integrated Iterable. This accounts for 88% of app downloads within the user support and crm SDK category.

Iterable is a growth marketing platform SDK for cross-channel customer engagement. It empowers you to deliver completely seamless, personalized customer experiences.

Total Apps
235
App Store
App Share
<1%
App Store
Apps
230
Games
5
Total Downloads
561.92m
App Store
Download Share
1.90%
App Store
App Downloads
558.96m
Game Downloads
2.96m

Use the 42matters SDK Explorer to find all apps that use Iterable.

14th

Kumulos by Optimove

Check “Kumulos by Optimove” SDK Insights

Among all apps utilizing user support and crm SDKs, <1% have integrated Kumulos by Optimove. This accounts for 88% of app downloads within the user support and crm SDK category.

Total Apps
187
App Store
App Share
<1%
App Store
Apps
187
Games
0
Total Downloads
22.44m
App Store
Download Share
<1%
App Store
App Downloads
22.44m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use Kumulos by Optimove.

15th

SAP Cloud

Check “SAP Cloud” SDK Insights

Among all apps utilizing user support and crm SDKs, <1% have integrated SAP Cloud. This accounts for 88% of app downloads within the user support and crm SDK category.

Total Apps
81
App Store
App Share
<1%
App Store
Apps
81
Games
0
Total Downloads
18.68m
App Store
Download Share
<1%
App Store
App Downloads
18.68m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use SAP Cloud.

16th

Bazaarvoice

Check “Bazaarvoice” SDK Insights

Among all apps utilizing user support and crm SDKs, <1% have integrated Bazaarvoice. This accounts for 88% of app downloads within the user support and crm SDK category.

Total Apps
59
App Store
App Share
<1%
App Store
Apps
59
Games
0
Total Downloads
393.38m
App Store
Download Share
1.33%
App Store
App Downloads
393.38m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use Bazaarvoice.

17th

Appcues

Check “Appcues” SDK Insights

Among all apps utilizing user support and crm SDKs, <1% have integrated Appcues. This accounts for 88% of app downloads within the user support and crm SDK category.

Total Apps
47
App Store
App Share
<1%
App Store
Apps
47
Games
0
Total Downloads
19.81m
App Store
Download Share
<1%
App Store
App Downloads
19.81m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use Appcues.

18th

Salesforce Mobile SDK

Check “Salesforce Mobile SDK” SDK Insights

Among all apps utilizing user support and crm SDKs, <1% have integrated Salesforce Mobile SDK. This accounts for 88% of app downloads within the user support and crm SDK category.

The Salesforce SDK extends your data and processes to mobile apps, helping you take action from anywhere, stay up-to-date, manage leads and opportunities, collaborate with coworkers, and close more deals, faster. Salesforce offers hundreds of useful pre-built apps to address nearly every business management need.

Total Apps
42
App Store
App Share
<1%
App Store
Apps
42
Games
0
Total Downloads
220.38k
App Store
Download Share
<1%
App Store
App Downloads
220.38k
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use Salesforce Mobile SDK.

19th

Customerly

Check “Customerly” SDK Insights

Among all apps utilizing user support and crm SDKs, <1% have integrated Customerly. This accounts for 88% of app downloads within the user support and crm SDK category.

Total Apps
32
App Store
App Share
<1%
App Store
Apps
31
Games
1
Total Downloads
4.00m
App Store
Download Share
<1%
App Store
App Downloads
976.30k
Game Downloads
3.02m

Use the 42matters SDK Explorer to find all apps that use Customerly.

20th

Kaleyra Video Bandyer

Check “Kaleyra Video Bandyer” SDK Insights

Among all apps utilizing user support and crm SDKs, <1% have integrated Kaleyra Video Bandyer. This accounts for 88% of app downloads within the user support and crm SDK category.

Total Apps
25
App Store
App Share
<1%
App Store
Apps
25
Games
0
Total Downloads
7.11m
App Store
Download Share
<1%
App Store
App Downloads
7.11m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use Kaleyra Video Bandyer.

Browse iOS and Android SDKs With the SDK Explorer

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  • SDK IntelligenceSDK Intelligence

    See how many apps integrate specific SDKs, how many times these SDKs have been downloaded, developer details, similar SDKs, and more.

  • New Installations and Removals HistoryNew Installations and Removals History

    Analyze installation and removal trends for SDKs. Discover which apps have removed or integrated specific SDKs in a given timeframe.

  • Market Share per Google Play and Apple App Store CategoryMarket Share per Google Play and Apple App Store Category

    See which app categories or genres are most likely to use specific SDKs. Detect SDK market share per category.

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Frequently Asked Questions (FAQs)

How does 42matters collect this data?'

We’ve developed a number of machine learning algorithms that scan millions of mobile and connected TV (CTV) applications on a regular basis. In addition, we collect ground truth app performance intelligence and use this data to build statistical models that estimate the performance of apps for which we do not have ground truth data.

What SDK data does 42matters collect?'

We track over 2,300 of the most popular SDKs integrated in iOS and Android apps. We collect a variety of SDK insights (title, platform, ID, category, and developer website); performance metrics (the number of apps that have installed each SDK, installation and removal trends, and app downloads); market share statistics (including market share per app category); and more!

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The most direct way is to use our SDK Explorer, which is a visual, web-based research platform that enables you to peruse all 2,300+ SDKs that we track. It’s great for market research, lead generation, competitor analysis, etc. However, more technically-inclined folks might prefer our APIs and File Dumps, which enable you to query info for specific apps or SDKs. You can also use our other research platforms (the Explorer and App Watchlist) to view integrated SDKs by app.

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Definitely. The SDK Explorer enables you to sort SDKs by category, identify similar SDKs, analyze SDK reliability, and more. In addition, you can use the App Watchlist and Explorer to monitor your competitors, including which SDKs they add and remove, their current tech stacks, and SDK changelogs. This means you use our solutions not only to find the right SDK for a particular purpose, but also which SDKs you might need to keep up with your rivals.

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