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Top 20 User Support and CRM SDKs Used in iOS Apps on the Apple App Store
Last update: 12 Apr 2024 CET
App Store

Top 20 User Support and CRM SDKs Used in iOS Apps on the Apple App Store

We at 42matters have identified the 20 most popular User Support and CRM SDKs leveraged by iOS apps available on the iOS app market.

User Support and CRM SDKs make it possible for developers to enhance the sales, marketing, and account management capabilities of their mobile apps with customer support and CRM functionalities. Commonly, these SDKs help developers add ticket management, customer profiles, user feedback, knowledge bases, and other functionalities to their apps.

This list is based on our analysis of the millions of mobile applications – and the 2,300+ SDKs they use – that constitute the vast inventory of the Apple App Store. The accompanying data provides readers with a glimpse into the rich mobile application insights generated by the 42matters technology. This data is also available via our APIs, file dumps, Explorer, and SDK Explorer.

The intended purpose of this article is to assist app builders in their search for the perfect User Support and CRM SDK to leverage in their app, as well as to give SDK developers insight into their biggest competitors and potential customers. This data collected by our technology may also serve as a useful tool for folks researching the wider mobile app market.

Among all apps utilizing user support and crm SDKs, 33.79% have integrated Intercom. This accounts for 9.87% of app downloads within the user support and crm SDK category.

Intercom is a Conversational Relationship Platform SDK that helps businesses build customer relationships through personalized, messenger-based experiences.

Total Apps
16.68k
App Store
App Share
33.79%
App Store
Apps
16.63k
Games
56
Total Downloads
3.44b
App Store
Download Share
9.87%
App Store
App Downloads
3.34b
Game Downloads
106.86m

Use the 42matters SDK Explorer to find all apps that use Intercom.

Among all apps utilizing user support and crm SDKs, 22.03% have integrated Zendesk. This accounts for 24.06% of app downloads within the user support and crm SDK category.

Zendesk builds software designed to improve customer relationships.

Total Apps
10.88k
App Store
App Share
22.03%
App Store
Apps
10.39k
Games
490
Total Downloads
8.39b
App Store
Download Share
24.06%
App Store
App Downloads
6.61b
Game Downloads
1.78b

Use the 42matters SDK Explorer to find all apps that use Zendesk.

Among all apps utilizing user support and crm SDKs, 11.15% have integrated Zoho SalesIQ. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
5.50k
App Store
App Share
11.15%
App Store
Apps
5.50k
Games
1
Total Downloads
102.74m
App Store
Download Share
<1%
App Store
App Downloads
102.74m
Game Downloads
2.17k

Use the 42matters SDK Explorer to find all apps that use Zoho SalesIQ.

Among all apps utilizing user support and crm SDKs, 8.17% have integrated Jitsi 8x8 Meet. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
4.03k
App Store
App Share
8.17%
App Store
Apps
4.03k
Games
5
Total Downloads
284.36m
App Store
Download Share
<1%
App Store
App Downloads
284.36m
Game Downloads
7.08k

Use the 42matters SDK Explorer to find all apps that use Jitsi 8x8 Meet.

Among all apps utilizing user support and crm SDKs, 8.06% have integrated Line by LineCorp. This accounts for 14.75% of app downloads within the user support and crm SDK category.

Total Apps
3.98k
App Store
App Share
8.06%
App Store
Apps
3.55k
Games
433
Total Downloads
5.14b
App Store
Download Share
14.75%
App Store
App Downloads
3.49b
Game Downloads
1.65b

Use the 42matters SDK Explorer to find all apps that use Line by LineCorp.

6th

Among all apps utilizing user support and crm SDKs, 6.29% have integrated Freshchat Freshdesk Messaging by Freshworks. This accounts for 3.56% of app downloads within the user support and crm SDK category.

Total Apps
3.10k
App Store
App Share
6.29%
App Store
Apps
3.04k
Games
65
Total Downloads
1.24b
App Store
Download Share
3.56%
App Store
App Downloads
1.22b
Game Downloads
22.44m

Use the 42matters SDK Explorer to find all apps that use Freshchat Freshdesk Messaging by Freshworks.

Among all apps utilizing user support and crm SDKs, 5.76% have integrated Amazon Pinpoint Mobile Analytics. This accounts for 5.60% of app downloads within the user support and crm SDK category.

Total Apps
2.85k
App Store
App Share
5.76%
App Store
Apps
2.79k
Games
55
Total Downloads
1.95b
App Store
Download Share
5.60%
App Store
App Downloads
1.80b
Game Downloads
149.32m

Use the 42matters SDK Explorer to find all apps that use Amazon Pinpoint Mobile Analytics.

Among all apps utilizing user support and crm SDKs, 3.31% have integrated Helpshift. This accounts for 34.10% of app downloads within the user support and crm SDK category.

Helpshift is an SDK that enables brands to deliver superior digital customer service channels with messaging-based support and AI-powered automation.

Total Apps
1.63k
App Store
App Share
3.31%
App Store
Apps
388
Games
1.25k
Total Downloads
11.89b
App Store
Download Share
34.10%
App Store
App Downloads
949.65m
Game Downloads
10.94b

Use the 42matters SDK Explorer to find all apps that use Helpshift.

Among all apps utilizing user support and crm SDKs, 2.50% have integrated LiveChat. This accounts for <1% of app downloads within the user support and crm SDK category.

LiveChat offers a chat framework for innovative teams. This includes the building blocks of remarkable customer service experiences.

Total Apps
1.24k
App Store
App Share
2.50%
App Store
Apps
1.23k
Games
10
Total Downloads
256.27m
App Store
Download Share
<1%
App Store
App Downloads
246.95m
Game Downloads
9.32m

Use the 42matters SDK Explorer to find all apps that use LiveChat.

Among all apps utilizing user support and crm SDKs, 1.17% have integrated Crisp Chat. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
577
App Store
App Share
1.17%
App Store
Apps
575
Games
2
Total Downloads
147.46m
App Store
Download Share
<1%
App Store
App Downloads
147.44m
Game Downloads
22.23k

Use the 42matters SDK Explorer to find all apps that use Crisp Chat.

Among all apps utilizing user support and crm SDKs, <1% have integrated LivePerson. This accounts for 7.89% of app downloads within the user support and crm SDK category.

Total Apps
252
App Store
App Share
<1%
App Store
Apps
226
Games
26
Total Downloads
2.75b
App Store
Download Share
7.89%
App Store
App Downloads
2.68b
Game Downloads
69.40m

Use the 42matters SDK Explorer to find all apps that use LivePerson.

Among all apps utilizing user support and crm SDKs, <1% have integrated UserVoice. This accounts for <1% of app downloads within the user support and crm SDK category.

UserVoice is an SDK that offers product feedback management for growing SaaS companies.

Total Apps
239
App Store
App Share
<1%
App Store
Apps
220
Games
19
Total Downloads
120.57m
App Store
Download Share
<1%
App Store
App Downloads
116.48m
Game Downloads
4.09m

Use the 42matters SDK Explorer to find all apps that use UserVoice.

Among all apps utilizing user support and crm SDKs, <1% have integrated Iterable. This accounts for 1.54% of app downloads within the user support and crm SDK category.

Iterable is a growth marketing platform SDK for cross-channel customer engagement. It empowers you to deliver completely seamless, personalized customer experiences.

Total Apps
226
App Store
App Share
<1%
App Store
Apps
222
Games
4
Total Downloads
536.74m
App Store
Download Share
1.54%
App Store
App Downloads
532.91m
Game Downloads
3.84m

Use the 42matters SDK Explorer to find all apps that use Iterable.

Among all apps utilizing user support and crm SDKs, <1% have integrated Appcues. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
185
App Store
App Share
<1%
App Store
Apps
185
Games
0
Total Downloads
34.45m
App Store
Download Share
<1%
App Store
App Downloads
34.45m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use Appcues.

Among all apps utilizing user support and crm SDKs, <1% have integrated Kumulos by Optimove. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
172
App Store
App Share
<1%
App Store
Apps
172
Games
0
Total Downloads
9.06m
App Store
Download Share
<1%
App Store
App Downloads
9.06m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use Kumulos by Optimove.

Among all apps utilizing user support and crm SDKs, <1% have integrated Glia. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
155
App Store
App Share
<1%
App Store
Apps
155
Games
0
Total Downloads
21.97m
App Store
Download Share
<1%
App Store
App Downloads
21.97m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use Glia.

Among all apps utilizing user support and crm SDKs, <1% have integrated SAP Cloud. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
86
App Store
App Share
<1%
App Store
Apps
86
Games
0
Total Downloads
20.28m
App Store
Download Share
<1%
App Store
App Downloads
20.28m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use SAP Cloud.

Among all apps utilizing user support and crm SDKs, <1% have integrated Bazaarvoice. This accounts for 1.03% of app downloads within the user support and crm SDK category.

Total Apps
46
App Store
App Share
<1%
App Store
Apps
46
Games
0
Total Downloads
359.32m
App Store
Download Share
1.03%
App Store
App Downloads
359.32m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use Bazaarvoice.

Among all apps utilizing user support and crm SDKs, <1% have integrated Customerly. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
34
App Store
App Share
<1%
App Store
Apps
33
Games
1
Total Downloads
4.35m
App Store
Download Share
<1%
App Store
App Downloads
1.14m
Game Downloads
3.20m

Use the 42matters SDK Explorer to find all apps that use Customerly.

Among all apps utilizing user support and crm SDKs, <1% have integrated Kaleyra Video Bandyer. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
30
App Store
App Share
<1%
App Store
Apps
30
Games
0
Total Downloads
6.79m
App Store
Download Share
<1%
App Store
App Downloads
6.79m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use Kaleyra Video Bandyer.

Browse iOS and Android SDKs With the SDK Explorer

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  • SDK IntelligenceSDK Intelligence

    See how many apps integrate specific SDKs, how many times these SDKs have been downloaded, developer details, similar SDKs, and more.

  • New Installations and Removals HistoryNew Installations and Removals History

    Analyze installation and removal trends for SDKs. Discover which apps have removed or integrated specific SDKs in a given timeframe.

  • Market Share per Google Play and Apple App Store CategoryMarket Share per Google Play and Apple App Store Category

    See which app categories or genres are most likely to use specific SDKs. Detect SDK market share per category.

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Frequently Asked Questions (FAQs)

How does 42matters collect this data?'

We’ve developed a number of machine learning algorithms that scan millions of mobile and connected TV (CTV) applications on a regular basis. In addition, we collect ground truth app performance intelligence and use this data to build statistical models that estimate the performance of apps for which we do not have ground truth data.

What SDK data does 42matters collect?'

We track over 2,300 of the most popular SDKs integrated in iOS and Android apps. We collect a variety of SDK insights (title, platform, ID, category, and developer website); performance metrics (the number of apps that have installed each SDK, installation and removal trends, and app downloads); market share statistics (including market share per app category); and more!

How can I access 42matters’ SDK data?'

The most direct way is to use our SDK Explorer, which is a visual, web-based research platform that enables you to peruse all 2,300+ SDKs that we track. It’s great for market research, lead generation, competitor analysis, etc. However, more technically-inclined folks might prefer our APIs and File Dumps, which enable you to query info for specific apps or SDKs. You can also use our other research platform (the Explorer) to view integrated SDKs by app.

Can I use 42matters’ solutions to generate app publisher leads?'

Absolutely! We actually wrote about this on our blog. We focused on ad network SDKs, but the examples are applicable to most SDK types. To summarize, you can use the Explorer’s advanced filtering capabilities to home in on best-fit app publishers, leverage the SDK Explorer to see which apps use your competitors’ SDKs, and use our APIs and file dumps to build custom lead generation processes.

What data does 42matters provide on mobile apps?'

A ton! We track 17+ million apps across Google Play, the Apple App Store, Amazon Appstore, Tencent Appstore, and Huawei AppGallery. Our solutions provide access to app details (developer insights, metadata, ASO keywords, contact information, etc.); performance metrics (downloads, MAUs, ratings, reviews, top chart rankings, etc.); technical insights (integrated SDKs, permissions, required capabilities, etc.); content details (categories, genres, IAB categories, content ratings, etc.); compliance information (app-ads.txt, privacy policies, store status, etc.) and much, much more!

Can I use 42matters’ solutions to find SDKs for my app?'

Definitely. The SDK Explorer enables you to sort SDKs by category, identify similar SDKs, analyze SDK reliability, and more. In addition, you can use the Explorer to monitor your competitors, including which SDKs they add and remove, their current tech stacks, and SDK changelogs. This means you use our solutions not only to find the right SDK for a particular purpose, but also which SDKs you might need to keep up with your rivals.